The presence of the customer and tech support that a cloud hosting company provides will tell you a lot for the services they offer too. In the event that you are allowed to use only e-mails or tickets, you have most probably found a reseller and not the actual website hosting supplier. If this is the case, you may have to wait for a couple of days to get an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the actual website hosting company for further help. When the supplier provides you with different means of communication with fast response time available anytime, they're almost certainly the top provider, not a reseller. So you will benefit from prompt assistance and excellent support because they'll have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always much better to be able to contact your website hosting company directly via your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all of our cloud hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. If you currently have an account, you are able to open a support ticket in addition to the other three methods of contact. You can select the best way to contact us based on what your location is or what kind of hardware you use. We can easily help you for more or less any hosting-related question that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you can benefit from our 24/7 technical support services even on public holidays. All your sites will be available all of the time and so will we. With many different contact options, you're able to select the best approach to contact us and learn more about our services if you don't have an account yet, or ask for assistance in case you are already among our customers. You can call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour response time guarantee, although it rarely takes more than 20 minutes to get assistance no matter the complexity of the problem. Using our customer and technical support services, we'll be there for you when you need us, not several days after that.

24/7 Customer Support in VPS Servers

When using our VPS servers, you will not ever need to wait for more than an hour to receive support for any type of issue that you may experience with the server or the software that comes pre-installed with it. We warrant this short response time for all tickets that you open via your billing Control Panel or e-mail messages that you send to our technical support team. In addition, we have local telephone numbers in a couple of countries globally and a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the numerous means of communication, so whatever your question or issue is, there'll always be someone to help you promptly. In case you need help with third-party software, that you cannot install or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we offer for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum response time guarantee, you will take advantage of lightning-fast support when you get a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so when you open a ticket through your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the better option in case the issue involved needs longer time to be solved or if it should be forwarded to our administrators, since it's easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.