If you've ever had a cloud hosting account before or you have dealt with any other type of online service, you are probably aware from personal experience that for many things it is better to consult with a live person on the phone than to exchange tickets or email messages. In order to find out more about a specific service before you buy it or if something small needs to be done, for example, it is far easier and quicker to get it done live. If you are able to speak with representatives over the phone, it is very likely that you are using the services of an actual hosting supplier, not a reseller. The level of support that you'll get on the telephone may differ between different providers - from general matters to expert technical support. Usually most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical issues are managed via email and / or tickets.

Phone Support in Cloud Hosting

If you choose to use one of our cloud hosting plans, you will be able to talk with our support crew via phone for 14 hours a day. We can help you choose the most suitable plan for your web sites as we are aware that it is better to discuss these matters with a live person. If you already own an account, we're able to help you with all of your sales/billing questions and general issues, even with some tech troubles which do not involve a long time or escalation to an administrator since it is more convenient to open a ticket for time-consuming problems and have the entire communication in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

Every time you need additional information regarding the semi-dedicated servers that we supply, you're able to call some of the three support phone lines we have around the world - in the U.S.A., Great Britain and Australia. Thus, you are able to check ahead of time whether our services are suitable for your sites. If you're already our customer and you own a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours daily about any billing or general questions. For strictly tech matters you will be able to use our ticketing system and contact our technical support because someissues simply require additional time to be dealt with, still we can assist you over the phone with quite a few minor technical issues as well, saving you efforts and time.