In case you’re a site owner, a problem may always occur and it does not automatically have to be connected to the hosting service. For instance, something may go wrong when you update a software app or some vital data may be modified or erased unintentionally. Regardless of what the nature of the problem is, you will need to contact the respective customer service team and ask them to recover a backup or to help you troubleshoot the problem that you’re experiencing. How promptly they will do this will determine the amount of time that your websites will be unavailable. For specific websites like social networking sites or online shopping portals, a repetitive unavailability too often means lost customers and cash. For this reason, it’s of paramount importance that you use the services of a hosting company that offers not only a good help desk service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours and hours, or even a whole day, to receive an answer to an e-mail or a customer support ticket. Regardless of when you get in touch with us, we’ll get back to you within only 1 hour with any technical and pre-sales queries you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. Since we’re available to you 7 days a week, you will always get support in a timely fashion and we are aware of exactly how essential that is in the online world. Soon after you contact us, we’ll answer your queries. In case you chance upon any technical obstacle, we will resolve it on your behalf, or we’ll supply you with all the required information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we are aware of precisely how critical it is to receive swift support, we guarantee that you won’t ever need to wait around for more than an hour to get a reply to any trouble ticket that you send through your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any enquiry irrespective of what its nature is – billing, technical or general. Additionally, our tech and customer support team will be at your service 7 days a week, which implies that even if you post a ticket during official holidays, you will always receive an immediate reply, which will include the answer to a question, the solution to an obstacle or the information necessary to resolve an issue yourself – if there’s something that you have to do on your end. With us, you’ll never need to spend a day waiting for a reply like you would with many other companies.