A ticketing system is the most widespread medium of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the very best way to resolve a problem that requires a certain period of time to investigate or that has to be forwarded to a system administrator. Thus, all comments contributed by either party will be stored in one place in the event that somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll have to log in and out of at least two accounts to do a certain procedure or to reach the company’s customer service team. If you want to manage a couple of domain names and each one is hosted in a different account, you will need to use even more accounts simultaneously. Moreover, it may take a considerable length of time for the provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing your files or tweaking different settings. The ticketing system is being strictly monitored 24-7 by our customer service team and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to get support. In stark contrast to other web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information in relation to any technical or billing problem. On top of that, you can read a number of articles, which will help you deal with the commonest issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was created with the notion that you should be able to manage everything connected with your account from one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or run into a difficulty, you can contact our client support staff immediately without having to log into a totally different interface. You can search through your files or check different account settings whilst opening a new ticket or reading the answer to an old one. If you’ve got heaps of tickets and you’d like to find a specific one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive an answer in no more than an hour regardless of the essence of your enquiry or problem.