Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • All your assistance requests will be replied to in no more than 60 minutes after the support ticket or e–mail is received. If your issue calls for additional assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to let you know that more time will be required for arriving at a solution. And if you order the Managed Services package, any of the server administration tasks included there will be carried out whenever you wish.

  • Top quality support service

  • A Topflight Customer Support Service

  • Should you require any help while working with the Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated server on your behalf, do not hesitate to contact the customer support team at any time via the ticketing system. Also, in case you require assistance managing your dedicated hosting server, you can make use of the Managed Services package, that includes weekly Operating System updates, installation and troubleshooting services, server monitoring and restarting procedures, backup space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated web hosting plan comes with our free Hosting Control Panel, which sports a detailed knowledge base plus a group of step–by–step video tutorials. Whenever you need help with the Hosting Control Panel, just press the Help or Videos buttons in the upper right corner.